What makes Better Collision different from other body shops?
We treat every customer like family, ensuring top-tier service, high-quality repairs, and stress-free claim assistance. We also hold I-Car Gold Certification, meaning our technicians meet the highest industry standards.
What types of repairs does Better Collision offer?
We specialize in full collision repair, paintless dent removal, frame straightening, auto-glass replacement, bumper and fender repairs, and more.
How long will my car repair take?
Repair time depends on the damage. Minor repairs may take a few days, while extensive damage could take a week or more. We provide an estimated timeline when you bring in your vehicle.
Do you offer towing services?
Yes, we can arrange towing services if your vehicle is unsafe to drive.
My vehicle is totaled. What does that mean?
If your vehicle is considered totaled, it means the cost to repair it is higher than its current market value. In this case, your insurance company may decide it is not worth repairing and will offer a payout based on the vehicle’s value instead.
My vehicle is totaled, but I still want to keep it. Can I have it repaired anyway?
Yes, you can choose to keep and repair a totaled vehicle. However, the insurance company will still declare it a total loss and may only pay out the vehicle’s actual cash value, minus the salvage value. If you decide to keep the car, it may be issued a salvage title, and you’ll be responsible for all repair costs. Be sure to check local laws, as driving a vehicle with a salvage title may require additional inspections or paperwork.
Will my vehicle look as good as new after repairs?
Absolutely! Our certified technicians use advanced repair techniques and high-quality paint matching to restore your car to its original condition.
Do I need to care for my car differently after a fresh paint repair?
Yes, to protect the new paint finish, we recommend avoiding harsh car washes, waxes, or polishing for the first 30 days. Hand washing with mild soap and water is the safest option during this time. Also, try to avoid parking under trees or in direct sunlight for extended periods if possible. This helps the paint fully cure and keeps your vehicle looking its best.
Do you work with insurance companies?
Yes! We work with all major insurance providers to streamline your claim process.
Do I have to use the body shop my insurance recommends?
No! You have the right to choose any body shop, and we are happy to work with your insurance to handle the repairs.
How do I start a claim for collision repairs?
Contact your insurance provider to file a claim, then bring your vehicle to us for an estimate. We’ll handle the rest with your insurer.
Can I get a rental car while my vehicle is being repaired?
Yes! We can assist with rental car arrangements through partnered rental services.
Can I get a rental car while my vehicle is being repaired?
Yes! We can assist with rental car arrangements through partnered rental services.
Do you offer warranties on repairs?
Yes, we stand by our work and offer a lifetime warranty on all collision repairs for as long as you own the vehicle.*(Term and Conditions Apply)
Can I track the progress of my repair?
Yes! We keep you updated throughout the process via text, phone calls, or our online tracking system.
How do I book an appointment?
You can schedule an appointment online through our website or call your nearest Better Collision location.
What should I do if I’ve been in an accident?
Stay safe, contact emergency services if needed, and document the accident. Then, call us for assistance with towing, insurance claims, and repairs.
How can I stay updated on news and updates?
Follow us on social media and check our website for the latest news, shop updates, behind-the-scenes content, and community highlights.
Have questions about collision repair?
At Better Collision, we understand that dealing with auto body damage can feel overwhelming. That is why we created this Frequently Asked Questions page. Here, you will find clear and honest answers about the collision repair process, insurance claims, warranties, repair timelines, and more. Whether you are unsure what to do after an accident or curious about how long repairs usually take, this page covers the most common questions we receive from our customers. If you do not see what you are looking for, our team is always ready to help.
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Frequently Asked Questions
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